Yale University Library

 

Computers, Network Access, Troubleshooting

Computers

Yale University Library provides workstations for use by faculty, students, researchers and staff in support of research and learning at Yale.

For more details on their appropriate use, please see Policies Governing Use of and Access to Yale University Library Public Workstations. See Cluster Support Services for details on computers maintained by Yale's Information Technology Services. 

For information on copying, printing and scanning please see Copying, Printing & Scanning.

Improvements for the 2010-2011 Academic Year

Dedicated Newspaper Reading Stations: Located in the Franke Periodical Reading Room (Sterling Memorial Library) 4 new workstations feature widescreen 24" monitors.   Limited to accessing Library Press Display, these workstations provide online access to over 200 newspapers from more than 55 countries, displayed in their original format and accessible by country, language, or title. 

Sterling Memorial Library Nave Workstation Improvements:   The computer cluster in the SML Nave now features 16  Windows 7 computers each with the following features:

  • Office 2007 Professional Edition  (Access, Excel, PowerPoint, Publisher,  Word)
  • Improved ADA access tools - Ease of Access settings including - Magnifier, Narrator, High Contrast and On-Screen Keyboard.
  • Improved multi-language tools.
  • Pantheon space mapped at login.  H:\ is your personal Pantheon space.  I:\ is the Pantheon Scratch space
  • Printing to Uniprint printing queues now featuring duplex printing. 
  • Greener infrastructure - New power saving settings. Press any key or the power button to wake the computer. 
  • Automatic logoff. Should you forget to log off your account will automatically log off after 5 minutes of inactivity.
  • Individual user profiles - retained for 14 days so files can be saved locally, however saving to a flash drive or the Pantheon space is preferred.  There is a 3GB local disk quota per user.    

Workstations Available for Persons with Disabilities

Workstations specially configured for use by persons with disabilities are available at many Yale libraries. These workstations are wheelchair accessible, have large-print keyboards, trackballs and Zoom Text Software. Information on the use of these workstations is available in the library where they are located.

 Network Access

Wireless:
Wireless network access is available in many locations on campus, including Yale University Libraries. See Wireless Networking at Yale for more information and a list of locations with coverage maps .
Faculty, Students and Staff: should connect to the YaleSecure network using your netID and password.
Guests: access to the Internet ONLY (e.g., no library-licensed databases or printing) is available by connecting to YaleGuest network and agreeing to the terms in your web browser.
Ethernet:
Network jacks are available for laptop computer use in Sterling Memorial Library (Starr Reference Room), the Engineering & Applied Science Library, the Kline Science Library and the Social Sciences Library. Check for availability in other libraries at the library's Reference Desk.
If you have been assigned a carrel in Sterling Memorial Library and need its network jack activated, contact Access Services .

Bass Library - ITS Technology Troubleshooting Office

Yale undergraduate and graduate students in the Arts & Sciences can bring their laptop computers and seek help in the Technology Troubleshooting Office (Lower Level Bass Library) from ITS Computing Assistants in troubleshooting technical problems. Drop-in help is available, though appointments are preferred. Services include help configuring Proxy Server remote access to the campus network, reviewing virus protection software, and configuring Yale e-mail spam management utilities. To arrange an appointment or to review hours of support see Getting Help.

Self-Service Media Room open in the Lower Level of the Bass Library

Located in the basement of the Bass Library, the Self Service Multi-Media Room is available for use by Yale faculty, staff and registered students. For more information see the Collaborative Learning Center site.